Privacy Policy

Richmond Bridge Soap Privacy Policy

Introduction

Richmond Bridge Soap regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Richmond Bridge Soap on 0431228838.

 

Collection of Information

In order to use the Richmond Bridge Soap website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Richmond Bridge Soap is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

 

Use of Collection Information

Any details collected from Richmond Bridge Soap customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

 

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at kylie@richmondbridgesoap.com.au.

 

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at kylie@richmondbridgesoap.com.au.

 

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

 

Communications

Richmond Bridge Soap uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at kylie@richmondbridgesoap.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

 

Third Parties

Richmond Bridge Soap may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Richmond Bridge Soap does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

 

Links

Links on the Richmond Bridge Soap site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of richmondbridgesoap.com.au.

 

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

 

Richmond Bridge Soap Security Policy

Richmond Bridge Soap uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of New Zealand merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

– Payments are fully automated with an immediate response.

– Your complete credit card number cannot be viewed by Richmond Bridge Soap or any outside party.

– All transactions are performed under 128 Bit SSL Certificate.

– All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

– eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Richmond Bridge Soap.

For more information about eWAY and online credit card payments, please visit eway.io/nz

 

Richmond Bridge Soap Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 2 working days; however if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us at kylie@richmondbridgesoap.com.au.

 

Richmond Bridge Soap Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase, we will give you a 14-day money-back guarantee from the time that we receive the returned goods. Please email us at kylie@richmondbridgesoap.com.au immediately if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Richmond Bridge Soap will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Bridge View Cottage Cancellation Policy

Cancellations or changes to bookings will not be permitted for any reason. Once confirmed a booking cannot be refunded or altered in any way. However, bookings may be rescheduled to a mutually convenient date if required.

Smoking

Our property is non-smoking.

Excessive Noise & Functions

We ask you not to be excessively noisy or to hold functions at our property. Guests not adhering to this policy may be asked to leave.

 

Guests

Guests numbers can not exceed the number stated on the Confirmation Notice or subsequently agreed to by email. A fee will apply for extra guests not agreed with the owners in advance. The fee for extra guests is charged at an additional person rate of $30. The owner/manager reserves the right to use existing payment information to charge the additional fee for the exceeded number of extra guests.

 

Departure

The property should be left in the same condition as it was found on arrival. Any damage, breakages, theft and loss are the guest’s responsibility during their stay. The owner reserves the right to use existing payment information to compensate for damage, breakages or theft to the property.

 

Pets

Are allowed if agreed with manager/owner prior to stay, pets are not allowed inside the premise. Property must be left in the same condition as it was found on arrival. The manager/owner reserves the right to use existing payment information to charge for excess cleaning costs. A fee of $30 will be added to your account for a pet staying with us.

Cleaning

The owner reserves the right to use existing payment information to charge for excess cleaning costs incurred as a result of guests’ actions.

 

Check Out

Check-out time is 1000 hours.

 

Loss of property

The owners take no responsibility for the guests’ personal property.